(A) Description of internal review procedures that facilitate high-quality standards.
EWINNS’ quality system is based on top organizations standards such as the Project Management Institute’s (PMI), International Organization for Standardization’s (ISO) and Capability Maturity Model Integration (CMMI) standards; and provides the necessary procedures to ensure that deliverables are subject to appropriate review and approval for release. We will apply a graded system of quality control and will follow our quality guidelines while accounting for special client requirements, schedule considerations, and other factors that may affect risk and priority. Each of our deliverables is reviewed by qualified personnel who were not involved as primary authors to ensure rigorous, yet appropriate, measures that may include a technical review, an editorial
review, and a management review and approval before release.
(B) Identification of individuals responsible for ensuring quality control.
Our Project Directors participate directly in projects. They take lead roles in supervising complex tasks and preparing deliverables. Our internal quality control system is based on the principle that ensuring high technical quality throughout a project also ensures compliance with budgets and schedules. We use systematic quality checks, including standard operating procedures and checklists. We build peer review into projects wherever appropriate on a day-to-day basis, the team performs assessments monthly while reviewing monthly status reports, and they assess the Quality Control Plan (QCP) annually. We apply high standards of editorial quality to all deliverables, to ensure that our findings and recommendations are understood by Individuals who will directly supervise or review projects specifically regarding quality control until successful completion.
(C) Whether or not subcontractors are used and, if so, the quality control measures used to ensure acceptable subcontractor performance.
EWINNS:
- Establish Key Performance Indicators for each activity. QC System should have specific performance criteria for each activity that must be met before it’s considered complete.
- Evaluate the Subcontractor's work against Key Performance Indicators. Good Quality Management Software has several tools for evaluating a subcontractor performance including inspection forms, checklists, a scoring & ranking process, Deliverables, corrective actions issued, milestone, budget, timeline and reporting metrics. The software can use the activity’s Key Performance Indicators to measure how well a subcontractor is performing.
- Our team or crew of few people including but not limited (Program/Project managers, supervisors, SMEs) will review the Subcontractor evaluations. Use of QC data help prevent under performers from occurring in the future.
- - Acknowledge good performance and act on red flags. When monitoring a subcontractor's performance, we show appreciation for a job well done, as well as act on red flags. Give a contractor additional contracts for excellent work, or a bump in pay. That will strengthen the productive, profitable job performance. On the flip side, we pay close attention to red flags. Counsel a subcontractor with performance issues and get to the root of the problem.
(D) How potential problem areas and solutions are handled?
Potential problem and solutions are handled by Ewinns in a continuous basis to:
- Determine the specific corrective action that is necessary
- Decide specific and appropriate measures needed to prevent recurrence of the problem
- Assign responsibility and schedule for implementing the required corrective actions
- Assign responsibility for investigating and documenting the situation
- Set a schedule for determining the required corrective actions
- Establish the desired outcome and effectiveness of the corrective action, and then implement
- Test that the corrective action has eliminated the problem and then document it in a corrective action report.
(E) The procedures for ensuring quality performance when meeting urgent requirements.
Ewinns adheres to our quality system procedures when urgent requirements are identified. If a quick resolution or solution development is required we engage all our corporate staff as reach back to increase the capacity of our technical/functional contract staff. Also, we could reach out to external vendors which may owe the technology in question.
(F) How quality control will be managed when completing multiple projects for multiple agencies simultaneously.
EWINNS investment in a corporate quality representative for the company illustrates our commitment to quality across our entire organization and down through our contracts. The quality representative participates in recurring contract reviews with the President and Chief Executive Officer (CEO), Chief Operating Officer (COO) and operations staff. Risk mitigation is discussed, corrective actions are reviewed for efficacy and lessons learned for positive quality standards are shared and implemented as needed. We ensure an effective quality system by designating top-level managers to key quality management responsibilities and holding all staff members accountable for the quality of their work. We will establish lines of authority and communication for all levels of management and staff for our Team, including our subcontractors. EWINNS has embedded quality throughout the organization and the contracts it supports through the implementation and management of repeatable and scalable processes based on industry standards.
